Privacy Policy for Cavani of Chester

Effective Date: May 28, 2025

This Privacy Policy describes how Overly Dedicated Agency Ltd trading as Cavani of Chester (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit and interact with our website, www.cavaniofchester.co.uk, or engage with us in other ways. We are committed to protecting your privacy and handling your data transparently and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Website URL: www.cavaniofchester.co.ukBusiness Name: Overly Dedicated Agency Ltd Business Type: Limited Company Registered Address for Privacy Inquiries: Cavani, 16 Eastgate Row South, Chester, CH1 1LF.Email for Privacy Inquiries: info@cavaniofchester.co.ukJurisdiction: United Kingdom (Cheshire)

2. Information We Collect About You

We collect various types of information to provide and improve our services to you.

2.1 Information You Provide Directly to Us

You may provide us with personal information when you:

Create an account: Your name, email address, phone number, postal address, and account details (e.g., purchase history, appointment visits, wishlists).
Place an order: Your name, email address, postal address, phone number, and payment information (please note: we do not directly store or process your full payment card details; these are handled by secure third-party payment processors).
Sign up for our newsletter: Your email address.
Contact us: Your name, email address, phone number, and the content of your message.
Participate in surveys: Your name, email address, demographic information (such as location, event dates, size), and any other information you choose to provide. This may occur through surveys in-store via our Square app, Rentrax app, or on our WooCommerce website.
Submit user-generated content: Such as product reviews, comments on our social media posts, or image uploads. Please be aware that any information you post in these public areas becomes publicly visible.

2.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and Browse activity:

Device and Usage Information: This includes your IP address, device type, browser type, operating system, pages you visit on our site, time spent on those pages, referral sources (the website you came from), and clickstream data (the path you take through our site).
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect this information. These technologies help us with:
- Analytics: Understanding how you use our website to improve its functionality and content (e.g., via Google Analytics).
- Advertising: Delivering relevant advertisements to you.
- Site Functionality: Ensuring our website works correctly.
- Remembering Preferences: Recalling your preferences for future visits.

You can manage your cookie preferences through our cookie consent banner and your browser settings. Please note that we do not currently respond to “Do Not Track” (DNT) signals from web browsers.

2.3 Information We Receive from Third Parties

We may receive basic analytics data from social media platforms like Facebook, Instagram, TikTok, and Google when you interact with us or our content on those platforms.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To Provide Services: To fulfil your orders, process payments, deliver products, and manage your account.
Customer Support: To respond to your inquiries and provide assistance.
Communication: To send you newsletters, marketing communications (if you have opted in), and important updates about your orders or account.
Website Improvement: To analyse how our website is used and to improve its content, functionality, and user experience.
Personalisation: To tailor your experience on our website and offer you products and content that may be of interest to you.
Marketing & Advertising: To deliver relevant advertising and promotional offers, including through social media platforms.
Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

4. How We Share Your Information

We may share your personal information with the following categories of third parties:

Service Providers: We engage trusted third-party service providers who perform functions on our behalf. These include:
- Payment Processors: Such as PayPal and Square, who securely handle all payment transactions. We do not store your full payment details on our servers.
- Email Marketing Services: Such as Mailchimp, to send out our newsletters and marketing communications.
- E-commerce Platforms: Such as WooCommerce and Shopify, which power our online store.
- Shipping Companies: Such as Kaymans Apparel Ltd, to deliver your orders.
- Analytics Providers: Such as Google Analytics, to help us understand website usage.
- Cloud Storage & Hosting Providers: To securely store and host our website and data.
- CRM Systems: To manage customer relationships and interactions.
Affiliated Companies: We share your personal information (including customer names, purchase history for Cavani products, and marketing preferences) with Kaymans Apparel Ltd, who own the House of Cavani brand. This sharing is for purposes of joint marketing efforts, order fulfilment, and customer support related to Cavani products. Please note that Kaymans Apparel Ltd has its own Privacy Policy, which you can review here: https://cavani.co.uk/policies/privacy-policy.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owners as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
Publicly Shared Content: As mentioned, any information you post in public areas of our website (e.g., product reviews, comments) is publicly visible.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means we keep your data as long as you have an active account with us, for a period after your account is closed for record-keeping and legal compliance, and as required by applicable laws (e.g., tax laws).

6. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal information:

Right to Access: You have the right to request copies of your personal data we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@cavaniofchester.co.uk. We will respond to your request within one month.

You also have the right to opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include using SSL/TLS encryption for data transmission and selecting reputable third-party service providers who adhere to strong security practices. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

8. Children’s Privacy

Our website and services are not directed at, nor do we knowingly collect personal information from, children under the age of 13. If you are under 13, please do not provide any personal information to us. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

As we use various third-party service providers, your personal information may be transferred to, and stored at, a destination outside the UK or the European Economic Area (EEA). This includes transfers to services whose servers may be located in countries that do not have the same data protection laws as the UK.

Where such transfers occur, we take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This often involves ensuring that the third-party service providers use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the relevant authorities, or rely on other legally recognised transfer mechanisms.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and the “Effective Date” at the top of this policy will be updated. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@cavaniofchester.co.ukPostal Address: Cavani, 16 Eastgate Row South, Chester, CH1 1LF.